Activity 5.3.3
Implement
The evaluation is carried out against the design, with the evidence collected and the ratings recorded per dimension and aspect.
What the activity covers
Implementation is the fieldwork: interviews, document review, observation and assessment, with the evidence cited against each rating and the interpretation checked where behaviour is judged.
What a working implement step looks like
Implementation produces the file an auditor or a later evaluator reads. Keep the rating sheet, the evidence cited, the interview notes and the list of documents reviewed, with the period each covers. Where a rater could not obtain evidence, record that as a finding rather than filling the gap with an assumption; the model treats uncertainty as information, not as a failure.
The artefact this activity leaves
- The rating sheet per dimension and aspect, with evidence cited.
- Interview notes or confirmations for behaviour ratings.
- The list of documents reviewed and the period they cover.
- A log of anything the design did not cover, with the reason.
What goes wrong
Fieldwork that records only the documents and never the behaviour produces a rating that overstates maturity.
Who owns it in a group
The controller's governing body owns the programme, but the activity has to reach every entity in the boundary. For implement, record which board or committee took the decision, which entities were included, and where an entity's own view differed. A programme that runs only at group level produces a group result that the entity boards do not recognise. Where an entity is excluded, record why: a recent acquisition, a joint venture with reserved matters or a board that has asked to be treated separately. An exclusion that is written down is a scope decision; an exclusion that is silent is a defect in the evaluation.
Where it sits
Source for this page
- ISO 37004:2023, Governance of organizations, Governance maturity model, Guidance. The published text of the organizational governance maturity model, which the draft applies to controlled groups. Supplies the three aspects, the measurement framework, the six-point scale, the dimensions and the 35 model requirements stated on this site.
- ISO/DIS 37014 official record. The designation, title, edition, committee, ICS, stage, stage date, page count, price and abstract. Retrieved 21 October 2026.
Retrieved 2026-10-21. The requirement above is our statement of the clause in our own words; the official text is linked so you can check it.